Request a receipt for tickets, fees and ancillaries, like seats. Receipts are available starting 24 hours after your purchase or change for up to 18 months.
Request a receipt for inflight purchases like food, drinks and Wi-Fi. Receipts are available starting 72 hours after your flight for up to 6 months.
If you bought your ticket or related travel products and services through American Airlines, including claims pursuant to Section 649 Sentence 2 BGB, you can request a refund or check your refund status.
If you bought your ticket from a travel agent or on another website, contact them for refund help.
Have questions about your inflight Wi-Fi? Contact the Wi-Fi service provider.