Receipts and refunds

Receipts

Tickets and fees

Request a receipt for tickets, fees and ancillaries, like seats. Receipts are available starting 24 hours after your purchase or change for up to 18 months.

Receipts for tickets and fees

Inflight purchases

Request a receipt for inflight purchases like food, drinks and Wi-Fi. Receipts are available starting 72 hours after your flight for up to 6 months.

Refunds (request or status check)

If you bought your ticket or related travel products and services through American Airlines, including claims pursuant to Section 649 Sentence 2 BGB, you can request a refund or check your refund status.

If you bought your ticket from a travel agent or on another website, contact them for refund help.

Have questions about your inflight Wi-Fi? Contact the Wi-Fi service provider.

Wi-Fi customer assistance

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